Clinic queue management pricing: plans from ₹149
TOKENN clinic queue management software is sold to Indian clinics as prepaid plans of booking credits, from ₹149 for 150: one credit for each patient who books on WhatsApp or the QR, or whom reception adds with a phone number, with WhatsApp messages, reminders, the TV display and every department included, and credits that never expire.
Start free with 50 booking credits, no card needed. Then 150 credits for ₹149. No monthly fee, no hardware, no AMC, and credits never expire.
Plans
Starter: ₹149 for 150 booking credits, first purchase
Your first plan, less than one consultation fee. About a week for a clinic seeing 25 patients a day. Credits never expire.
500 credits: ₹499 for 500 booking credits
About 3 weeks at 25 patients a day. Suits a quiet solo practice. Credits never expire.
1,000 credits: ₹999 for 1,050 booking credits (1,000 + 50 bonus)
A busy single-doctor clinic: about 6 weeks at 25 patients a day. Credits never expire.
3,000 credits: ₹2,999 for 3,200 booking credits (3,000 + 200 bonus)
Multi-doctor clinics and polyclinics. Credits never expire.
5,000 credits: ₹4,999 for 5,500 booking credits (5,000 + 500 bonus)
Hospital OPD blocks and diagnostic centres. Credits never expire.
Larger plans carry bonus credits: 1,000 gets 50 extra, 3,000 gets 200, 5,000 gets 500.
Every plan includes
- WhatsApp token booking and QR, no patient app
- AI assistant in English and 18 Indian languages, voice notes too
- 2-ahead and your-turn WhatsApp reminders
- Live queue dashboard for reception
- Waiting-room TV display with voice call-out
- Walk-in tokens from the desk, with or without a phone number
- A queue per doctor or department
- Unlimited staff accounts
- Daily analytics
- Collections log: fees noted at Done, by cash, UPI and doctor
Which plan fits your clinic
| Clinic | Patients a day | Days a week | Credits a month | Plan that fits | Lasts |
|---|---|---|---|---|---|
| Solo GP | 30 | 6 | 780 | 1,000 credits + 50 bonus at ₹999 | about 6 weeks |
| Dental clinic | 12 | 6 | 312 | 500 credits at ₹499 | about 7 weeks |
| Two-doctor clinic | 70 | 6 | 1,820 | 3,000 credits + 200 bonus at ₹2,999 | about 8 weeks |
| Polyclinic | 120 | 7 | 3,640 | 5,000 credits + 500 bonus at ₹4,999 | about 7 weeks |
| Hospital OPD block | 250 | 7 | 7,583 | 5,000 credits + 500 bonus at ₹4,999 | about 3 weeks |
Credits a month is patients a day times clinic days a week times 52/12, counting every token and appointment, WhatsApp or desk.
The plan price is the whole price: no GST is added, because Cyberzio is not registered under GST, and a receipt is issued for each purchase. Pay through Razorpay by UPI, card or net-banking, with optional auto recharge on UPI Autopay. Credits never expire and there is nothing to cancel. Patient data stored in India; a Data Processing Agreement is available. Read the DPA.
Not sure which plan fits? Message us on WhatsApp and a real human replies within the day.
Pricing questions
What does clinic queue management software cost in India?
TOKENN has no monthly fee, no hardware and no AMC. Every clinic starts with 50 free booking credits, no card needed, then buys a plan: 150 credits for ₹149, 500 for ₹499, 1,000 for ₹999 and larger plans with bonus credits. For a clinic seeing 25 patients a day, 150 credits last about a week, 500 about 3 weeks and 1,000 about 6 weeks. Most standalone kiosk systems start at ₹30,000 upfront plus maintenance.
What uses a booking credit?
One credit is one patient token or appointment, booked on WhatsApp, by scanning the QR or at the reception desk. Status questions, reminders and the assistant's replies are part of the booking, not extra, and a closed day uses nothing.
Why pay for bookings at all?
A plan replaces a monthly licence: you pay only for the patients you book, and a holiday costs nothing. Each booking does the desk's work: the token, the WhatsApp messages and reminders, the live display and the AI that reads typed and voice messages in 19 languages.
How are appointments charged?
The same as tokens: one credit when the appointment is booked, with the reminder before the slot included. Moving it to another time is free. A cancelled or missed appointment does not give the credit back, the same rule as a token.
Are WhatsApp message charges included?
Yes. Every WhatsApp message a booking needs, from the confirmation to the your-turn reminder, is inside the credit. There is no separate message bill.
Is there a free trial?
Every new clinic starts with 50 free booking credits, enough for a real morning of WhatsApp and walk-in bookings, with no card and no trial clock. The first plan is then 150 credits for ₹149, less than one consultation fee, and credits never expire.
Do credits expire? Is there a contract?
No and no. Plans are prepaid, credits stay in your account until used, and there is no subscription to cancel. If you stop, nothing is charged.
What happens when credits run out?
You get a WhatsApp reminder when about three days of booking credits are left, again at 20 and at zero. Once you have bought a plan, 50 grace credits keep WhatsApp and walk-in bookings going at zero, settled by the next purchase; after that, bookings stop until you recharge. Before your first plan, bookings stop at zero. Auto recharge on UPI Autopay avoids all of this.
What payment methods work?
Razorpay: UPI, UPI Autopay for auto recharge, cards and net-banking. All prices in INR with no GST added, and a receipt for every purchase.
How does this compare with clinic management software prices in India?
Clinic management software with billing and records is usually quoted at ₹3,000 to ₹8,000 a month per clinic. TOKENN is not that: it is only the queue, the WhatsApp booking and the display, sold as prepaid plans from ₹149 with no monthly fee, and it runs beside whatever billing or records software the clinic already uses.
Is there any limit on a busy day?
One clinic account issues up to 300 tokens a day across all its departments, which covers a large polyclinic. Message us if you need more.
Comparing vendors? See the honest breakdown of how to choose a clinic queue system and what a token kiosk really costs. See also OPD queue management and all solutions.